Frequently Asked Questions (FAQ)

1. What is August Woman?

August Woman is a luxury clothing brand that offers a range of sophisticated and stylish pieces designed to make every woman feel elegant and confident.

2. How can I place an order?

To place an order, simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

3. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), Paystack, PayPal, and other secure online payment options.

4. Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please check our Shipping Policy for more details.

5. How long will it take to receive my order?

Orders are typically processed and shipped within 3-15 business days, depending on item ordered. Delivery times vary depending on your location. You will receive a tracking number once your order has shipped.

6. Can I track my order?

Yes, once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on our website or the carrier's website.

7. What is your return policy?

We accept returns and exchanges within 5 days of delivery. Items must be returned in their original condition, unworn, and with all tags attached. Please contact our customer service team to initiate a return or exchange.

8. How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer service team at sales@augustwoman.com with your order number and the reason for the return or exchange. We will provide you with further instructions.

9. Do you offer gift cards?

Yes, we offer gift cards in various denominations. Gift cards can be purchased on our website and are delivered electronically via email.

10. How do I contact customer service?

You can contact our customer service team via email at sales@augustwoman.com. Our customer service hours are 8.00am-10.00pm GMT+0 (WAT)

11. Do you offer custom sizing or tailoring services?

Yes, we offer custom sizing and tailoring services. You can send us an email requesting for this service or attend our pop up events, where our in-house tailor can measure you and make adjustments to ensure a perfect fit. Please contact us for more information and to schedule an appointment.

12. Can I visit your physical store or showroom?

Unfortunately, we are currently running on a full time online store. We however, run monthly pop up sales, where you can visit us during our business hours to see our collections in person, try on items, and receive personalized styling advice from our expert stylist. For more information on the pop up events, kindly subscribe to our newsletter or follow us on instagram @augustwomanofficial 

13. How do I stay updated on new arrivals and promotions?

To stay updated on new arrivals, promotions, and events, subscribe to our newsletter and follow us on social media. You can subscribe to our newsletter on our website.

14. What should I do if I have a problem with my order?

If you encounter any issues with your order, please contact our customer service team immediately. We are here to help and will do our best to resolve any problems quickly and efficiently.

15. Do you collaborate with influencers or offer wholesale options?

Yes, we collaborate with influencers and offer wholesale options. Please contact us at sales@augustwoman.com for more information and to discuss potential partnerships.

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If you have any other questions, please feel free to contact us. We are always here to help and ensure you have the best shopping experience with August Woman.