Refund Policy
Introduction
At August Woman, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible refund policy to make the return process as smooth as possible.
Eligibility for Refunds
- Time Frame: You may request a refund within 14 days of receiving your order.
- Condition: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in the original packaging.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required.
Non-Refundable Items
- Gift cards
- Sale or clearance items
- Personalized or custom-made items
- Items marked as non-returnable in the product description
How to Request a Refund
- Contact Customer Service: Email us at sales@augustwoman.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Authorization: Our customer service team will review your request and, if approved, will provide you with a Return Authorization (RA) number and return instructions.
- Ship the Item: Pack the item securely and include the RA number inside the package. Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs.
Processing Refunds
- Once we receive and inspect the returned item, we will notify you via email.
- If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds
- If you haven’t received a refund within the specified time frame, please check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you have done all of this and still have not received your refund, please contact us at sales@augustwoman.com
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at [Customer Service Email].
Return Shipping Costs
- Return shipping costs are the responsibility of the customer unless the return is due to a defective, damaged, or incorrect item.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
International Returns
- International customers are responsible for return shipping costs, duties, and taxes.
- Please contact our customer service team for further instructions on international returns.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
August Woman
sales@augustwoman.com
Thank you for shopping with August Woman. We appreciate your business and are committed to providing you with the best possible service.